Turn away now, this is going to be some serious whining. If you don't want to read my whines and complaints, run quickly.
I think I have mentioned several times that the embroidery machine I got went back to the shop. Well I still haven't gotten it back. Purchased on 12/10 and it's now 1/12. Can't seem to get anyone to respond to me. Today I stepped it up and went directly to Babylock. 2 phone messages and an email. I figured that I would have heard from someone this morning. No nothing.
I do have a loaner from the shop that I've been using, but it's not my machine. My brand new shiny machine.
The retailer was supposed to send the machine back between Christmas and New Years. I was told it went back on the 8th of January. I don't know whether to believe them or not now. It's probably still sitting there in the shop.
I couldn't get the machine to work with any of the thread that I have. My good old Singer worked/works just fine. No thread breaks, no rethreading. It likes rayon, poly or metallic. This new machine hated all my thread. Then to hear the retailer tell me that I just needed to replace the thread and not use Sulky or Maderia made me want to scream. For the money I spent, that machine should be able to work with yarn should I want to embroider with it. OK, so I'm not going to try yarn, but you get my point. You can't just make a blanket statement about thread and expect me to jump and replace everything I have purchased. Not going to happen. Yes I understand there are bad spools of thread that you run into OCCASIONALLY. Not every spool of thread I own is bad.
I so don't want to throw a big old stinking hissy fit, but boy it's coming close. The hubby is about to get involved and let me share that just isn't going to be pretty.
Seems like customer service just doesn't exist anymore. I feel like someone should be bending over backwards to help. I don't feel like I'm getting that. So I have a loaner and they didn't have to do that for me. Then again, they would have seen the ugly side of me if I didn't get a loaner.
I keep trying to remain calm, but the blood is starting to boil. I feel like I've made a HUGE mistake and everyone is just laughing. We have the money, now lets see what she's going to do. My fear right now is that should I choose to return everything then the next fight is going to start because I'm out of my 31 day return window.
UGH, UGH and triple UGH!